The representative body for the claimant industry. Setting standards, strengthening its voice, and supporting access to justice.
The Consumer Legal Association is the representative body for the claimant industry, bringing together law firms, medical reporting organisations, insurers and associated businesses that support individuals seeking redress through the civil justice system.
When people suffer loss or harm, access to redress is essential. CLA members support individuals through complex legal processes, securing fair outcomes while helping to improve standards across healthcare, business and wider society.
We are establishing a clear set of standards for claimant services – creating a benchmark for conduct, transparency and client care, backed by strong governance and independent oversight.
Supporting individuals to pursue claims when they have suffered loss, regardless of complexity or circumstance.
Delivering ethical, effective and professional support that achieves the best possible outcomes for claimants.
Providing insight and evidence to policymakers to ensure decisions reflect the realities of the claimant sector.
We set expectations for conduct, client care, and transparency, helping build trust in the claimant sector and ensuring consistently high standards.
Clear communication, informed decisions and appropriate support throughout the claims process.
A benchmark for high-quality, ethical and effective claimant representation.
Strong governance arrangements to maintain independence, rigour and accountability across the sector.
Join the organisations shaping the future of the claimant sector. CLA membership demonstrates a commitment to high standards, consumer outcomes and a strong collective voice.