Our standards
Creating firmer foundations
The CLA’s members are committed to consistent, high standards across their marketing, conduct and client service to enhance the industry’s standing and strengthen credibility with policymakers.
As its first major workstream, the CLA is developing a standards framework that will provide the kitemark for our industry, setting clear expectations for good behaviour and accountability.
We are proud of the work that CLA member firms do. Every day, they achieve positive outcomes for those who would otherwise have no recourse and would be left out of pocket. The thousands of people employed in our industry work hard to ensure access to justice for all, and not least the most vulnerable in our society.
Become a member
Join the organisations shaping the future of the claimant sector. CLA membership demonstrates a commitment to high standards, consumer outcomes and a strong collective voice.
- Help shape the future of the claimant industry
- Be part of a respected, representative network
- Contribute to raising standards and improving outcomes